Excel for Mac

Question

I completed an update yesterday on my Macbook Air and noticed the Excel icon had been replaced with a folder
(Microsoft Excel.app.installBackup). How do I get Excel back?

Answer 1

Dear M Lynn D,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

As per your description, please don’t worry, we can work together to narrow down and resolve the situation.

 It seems that Microsoft Excel application on your Mac OS have been replaced with a ".Microsoft Excel.app.installBackup" folder after update.

I suspect components were corrupted somehow. You can go to the Applications folder In Finder and drag Microsoft Excelt.app to the trash. Then Restart your Mac Download this installer Install package and use it to reinstall Microsoft Excel (the version 16.64). Then, restart your Mac and test.

If above suggestion does not work, to narrow down your issue, please tell us more information below to let us help you:

1. Confirm whether other applications also get the same problem? Such as Word and etc.

2. The version of Mac OS and Office 

Find out which macOS your Mac is using

About Office: What version of Office am I using?

Your understanding and patience will be highly appreciated. I hope that you are keeping safe and well!

Sincerely, 

Waqas Muhammad

Answer 2

Hi M Lynn D,

Thanks for your valuable feedback, glad to know that my replies helped you and thanks for sharing updates with us. Comments and feedback from our customers really motivate us to perform better and better and provided as much help as possible.

I appreciate your kind words.

If there is any issue related with the Office applications in the future, please feel free to post back in this community.

We will be here for help.

Have a good day and stay safe 😊

Sincerely, 

Waqas Muhammad

Answer 3

It worked! Thank you so much for walking me through the recovery of Excel. Your understanding of my problem, quick response, and easy steps to correct the issue is truly appreciated!