Share via

zoom.us emails

Anonymous
2022-08-09T18:51:26+00:00

I have a user not receiving zoom.us emails. When I checked the trace log and found they are failing with the label FilteredAsSpam. I've added all the IP addresses zoom as in the allow list and I've added ******@zoom.us to the allow sender list. The user still cannot receive the email. Please advise.

Microsoft 365 and Office | Install, redeem, activate | For education | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-08-09T21:01:56+00:00

    Dear Bette,

    Good day!

    Thank you for posting to Microsoft Community. We are happy to help you.

    Regarding this situation, for a proper assistance, we need to investigate the situation from our side.

    Please provide the following information:

    1. Please provide the screenshot of the message trace and we will check it from our side.
    2. Please get the Non Delivery Report from the sender side if possible. And will check what it says.
    3. Please confirm if the user receives the emails in the junk folders or if the emails is in the quarantine.

    Please share the information via Private Messages - Microsoft Community

    Please understand that these questions will help troubleshoot your situation, we will ask for your patience while working on it.

    We look forward to your response for further assistance. Thanks for your cooperation.

    Sincerely.

    Mac | Microsoft Community Moderator

    Was this answer helpful?

    0 comments