Excel Add-in update process

Question

Hi,

By default whenever i roll out new version of excel add-in it takes up to 24 hours to get to end user. Can i modify this setting in admin office portal? if yes then please guide me where i can find this setting to modify.

i am using centralized deployment using office admin portal.

Thank you

Answer 1

Dear Jamil Ahmad1,

Thanks for posting in Microsoft community.

We go through your description and understand you are having an issue when applying add-ins in Office applications.

We test on our side and the add-ins would get to the end users after few minutes after we make changes in Microsoft365 admin center, so we would like to confirm which kind of add-ins are you trying to apply and if all add-ins have the same issue?

We look forward to your response. Thanks for your cooperation.

Sincerely,

Sean | Microsoft Community Moderator

Answer 2

Here is more precise info

1. we have developed Excel add-in using latest approach of (HTML + JS)
2. using centralized deploying using office admin portal i.e settings ->Integrated apps -> upload custom app
3. whenever we have roll out new version we increment version number and update manifest file using Action -> Update Add-in which works fine as per documentation

Here is quick snap of what i wrote above

The issue is that it takes hours (20+ hours) to trigger update on end user. I was expecting that whenever excel is restarted (with in few minutes) a user will get dialog of new version available but it is not the case here.

here is an article i found which says

"It can take up to 24 hours for a new add-in deployment to show up for all users. It can take up to 72 hours for add-in updates, changes from turn on or turn off to reflect for users"
Centralized Deployment FAQ | Microsoft Docs

i expect there would be setting or policy edit option in office 365 admin portal to change the default behavior. ideally, It should notify to end user right away whenever there is new version update available

Answer 3

Dear Jamil Ahmad1,

Thank you for posting back and sharing these detailed information to help us understand your scenario better.

We apologize for the inconvenience caused by this scenario and we recommend you to post your requirement through this page: Feedback · Community (microsoft.com) to help Microsoft improve this feature.

Really appreciate your time and effort to confirm and sharing the experience with us.

Sincerely,

Sean | Microsoft Community Moderator