Cant use insert icons button

Question

first of all, the insert icon button isn't in my toolbar. Whenever I try to add it, it says that I need to create a new group, and when I do so and it is then added to the toolbar I can't press the button, its grey and I can't do anything with it. The insert icon is available in Microsoft word but not in PowerPoint...

Answer 1

You’re very welcome, I’m glad the issue is now resolved.

Can you share the fix with the community incase other users are experiencing the same issue.

Kind regards

Tim

Answer 2

Thank you Tim but I already fixed the problem.

I appreciate your help!

Answer 3

Hi Hussain R,

My name is Tim and I’m sorry to see you’re experiencing issues. I will gladly assist you today.

Is the version you’re using up to date? If not please update and if it is please continue to repair office as per below:-

Please right click on the start button located on your task bar.

Select apps and features

Select the Microsoft Product you wish to modify, in this case

Depending on your version of Office you will either be asked “How would you like to repair your office programs” Select Online repair.

Or either Change your installation, select repair and then continue.

The below link is a Microsoft Support Document that you can refer to if needed. An online repair can take a considerable amount of time which is completely normal.

https://support.microsoft.com/article/7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

Give back to the community. Help the next person who has this issue by indicating of this reply solved your problem. Please click Yes or No below.

If you require any further information then please don’t hesitate getting it contact. I will be more than happy to assist you further.

Kind regards

Tim