Office Suite App Errors

Question

Word, Excel, PPT etc., and now Outlook upon opening show this code. I have been online with Microsoft Tech Help for 3 days. We 'remove' Office using their remove and repair tool, attempt to reinstall and it won't install. We've manually removed the software, same issue. Shortly before this began, Window's automatically updated the BIOS system. Is anyone else experiencing these issues? IF so, how have you solved them? I can access my apps online but, not on my desktop which is the issue we are attempting to correct + Outlook.

Answer 1

Hi Kelly,

Thank you for sharing the ticket number with us.

We have checked the ticket number from our side, we searched the ticket number but couldn't find it.

So we want to re-confirm with you that do you have Microsoft 365 Business subscription? Do you use Microsoft 365 Business product?

How did you create the support ticket? From Microsoft 365 Admin Center > Support > New service request?

In the meanwhile, we also notice you have Windows activation issue. We recommend you try to post a new thread in Windows category in the community, engineers and experts will focus on the Windows issue and help you further.

Thanks for your cooperation and understanding!

Sincerely,

Tina | Microsoft Community Moderator

Answer 2

*** is the case number. Now, Windows says it is not activated.....

[PII is removed by forum moderator]

Answer 3

Dear Kelly Spivey,

Thanks for posting in Microsoft Community.

According to your description, we understand you have issue on Office apps show the error message upon opening.

We understand you have spent much time trying to troubleshooting the issue. For the situation you encountered, we do understand the inconvenience and feel very sorry about it.

Before moving forward, we need more detailed information about the issue you are experiencing.

1.Since you mentioned the issue appears after an update on Windows, We want to confirm that does the issue appear only on a specific computer or different computers?

What is the version of the affected computer? Windows 10 or Windows 7?

2.It looks like you have contacted Microsoft Support. We will send you a private message to collect more information. You can access the private message via this link.

We appreciate your patience and understanding.

Hope you keep safe and well!

Sincerely,

Tina | Microsoft Community Moderator