powerbi access database problem

Question

when trying to get data in powerbi from access database i get this messsage

so i tried to install 64- bit data engine i got this message

the same when trying to install 32-bit engine

i think this is the reason of the problem

so how can i solve the powerbi problem ?

Answer 1

Dear Islam Elkassas,

Good day! Thank you for posting in Microsoft Community. We are glad to help you.

According to your description, the error message appears when you are trying to get data in Power Bi from Access database.

From the third screenshot you provided, you have 2 Office products installed. Microsoft Office Professional Plus 2016 shows unlicensed message.

For troubleshooting, you may try to firstly uninstall Office Professional Plus 2016 from your computer, you may refer to Uninstall Office from a PC (microsoft.com)

then check whether the remained Office Professional Plus 2019 is 32 bit or 64 bit, then try to install the same bit of Access Database Engine and see if you can install it.

If error message still appears, we apologize for the inconvenience caused.

We'd like to help you. Could you let us know if your Office Professional Plus 2019 is 32 bit or 64 bit? It will help narrow down the situation and do further investigation.

We look forward to your reply. Thanks for your cooperation.

Hope you keep safe and healthy always!

Sincerely,

Tina | Microsoft Community Moderator

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