Microsoft List in SharePoint no saving new information o update

Question

Hello,

I am currently using Microsoft List in SharePoint as a database to enter some critical information in the company. Many people have access to enter information on it, but none is working on it so the problem is not someone that is working on the same list. Every time I try to enter new information or update an already created list, the program does not work. It doesn't save information and deletes the inputs that were already filled in the fields.

This has been happening several days and for me is necessary to fix this problem so people can enter their information.

Thanks,

Answer 1

Hi MarianaMoreno1,

I understand the issue and I will try my best to help you figure this out.

May I know how is the employee editing the item in the list? I mean do they click Edit in grid view on the ribbon or clicking the item name and then selecting Edit all, once done, simply click Save.

When users click the item name and starts entering the data in the pane without clicking Edit All, often the value is not saved because it takes few seconds to save the data, and users close the pane without the save function is complete. So, the best option would be either click Edit all or choose Edit in grid view, if editing items in bulk.

We appreciate your understanding that sometimes the initial suggestion may not resolve the problem. However, we can work together to narrow down and resolve the situation. If the issue persists, please provide the following information:

1. Please let me know if this is happening with a specific list or all lists are showing the same behavior.
2. Try changing the browser and check the behavior, this will help us rule out the browser issue.
3. Since when are you facing this issue?
4. Are all the members of the site facing the issue?

Regards,

Neha

Answer 2

Hi Neha,

The employees have to click on the name of the list and then select the "Edit" button. When all of the fields are filled, they have to click the "Save" button, but it doesn't work and it beggin to errase the information that was already on the fields.

I have tried in two different lists in several browser and the same thing happen in both of them. All employees are facing the same issue since last week.

Thank you very much,

Mariana.

Answer 3

Hi MarianaMoreno1,

Since the issue started recently and all the users are facing the same problem, I believe there must be some problem with Microsoft list, we will suggest you please contact your tenant admin, so they can contact Microsoft support. We would really like to help, but we don’t have an escalation channel to escalate this request.

Once your admin reaches the assisted support for the request, they’ll help you find the root cause, they can even involve related resources, if required.  To create support ticket admin can go to Microsoft 365 Admin center>Support>New service request. You may also refer to Contact support for business products - Admin Help. <link updated>

Thanks for your co-operation and understanding.

Kind regards,

Neha