Microsoft account doesn't exist.

Question

So I've been searching for the last 2 hours on a way to get around this error and I have nothing at all to go on. Our HR department uses an applicant tracking program that they link to their email/outlook calendars to coordinate interview times etc.

When linking the calendars, they are asked to sign in with their Microsoft account and then get an error saying the account doesn't exist. Creating a new account with the email throws an error that the account already exists and round and round we go. Their emails are set up as Work accounts and for some ungodly reason, it seems that Microsoft decided that Work accounts can NEVER be used as a "Microsoft account".

There has to be a way to get around this ridiculous error. We all use work machines in the office and they DO NOT ALLOW the creation of a personal account, nor would that help because they need the calendar linked to their work account, not a brand new personal account. It doesn't look like Microsoft has ever actually responded with any solution in any of the other topics I've seen, so what are we supposed to do to fix this ridiculous decision?

Answer 1

Dear Jay_1324 ,

Thanks for choosing Microsoft Community.

Based on your mentioned concern, before moving forward, may I please collect below information to understand particular situation?

* Could you please share with me screenshot information you got in private message for further check?

* And which account you do want to link your calendar?

I am collecting above information to understand particular scenario.

Note: For data privacy, kindly provide some above requested information in private message.

Here are the steps to open private messages:

To view private messaging options> click your profile picture at the top on the right > select the My Profile option.

I look forward to your next update in private message for further analysis. Thank you very much for your cooperation.

Thanks for your precious time. Have a nice day.

Sincerely,

Katherine