Attack Simulation Training not e-mailing all users

Question

I have created an attack simulation. I indicated that it should target all users. When the simulation ran, it did not e-mail all of my users. I don't understand why. So to make sure I as covered, I clicked the button below the simulation coverage card to launch simulation for non-simulated users. In the second simulation I created, it only e-mailed one employee. How is the decision being made to exclude targeted users from the e-mails? How do I ensure all intended targets are included?

Answer 1

The suggestion you provided is not helpful. I ran a message trace and nothing came back. I opened a ticket 6/8 and 6/23 about this issue and microsoft support still has no resolution other than, "We're discussing". I have no clue what the discussion is and I have no idea how to resolve the issue. I'm constantly sitting at 35% of my users receiving an automated simulation phishing email and the number never gets above 35%.

Answer 2

Hi Doug_726,,

I hope this reply finds you well.

I just wanted to confirm if there may be any update from your end regarding your query.

Sincerely,

Anesu | Microsoft Community Moderator

Answer 3

Dear Doug_726,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

I understand that you have a concern regarding Attack Simulation Training not e-mailing all users.

For now I may not have root cause why targeted users are excluded from emails but you could help by running a message trace for the second simulation and also specify the one employee who received it.

Regarding the extended message trace you can send to me via private message using this link Message trace.

Please find this for your reference on running message trace: https://docs.microsoft.com/en-us/exchange/monitoring/trace-an-email-message/run-a-message-trace-and-view-results

We look forward to your response. Thanks for your cooperation.

Sincerely,

Anesu | Microsoft Community Moderator

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