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Office 2016 Display issues

Anonymous
2022-09-14T08:46:56+00:00

Hello,

I've been running Microsoft Office Professional Plus 2016 for several years now without any problems.

When I updated from Win7 to Win 10, I started having issues with all the office suite. I could no longer import pictures, and when I did they were no longer visible (there is still a blank area in lieu).

I updated everything possible: Windows, Video drivers, CGU drivers etc... no changes

This week I tried something I found on the MS forums: Disabling the hardware acceleration and reload the program. After that, all my Office programs load with a completely blank white screen. This happens whether I try to open the program or from an existing file.

I have uninstalled/reinstalled the program, even dusted out an Office Pro 2013 version, tried online repair, etc... no changes. I also now have a pop-up when I load the program which is also blank white.

I followed the guideline from this thread and created a whole new account, which reverted me to the first stage (ie before I disabled the hardware acceleration). So I can now open the software again, but still can't see any picture or font in a different color.

The files I use are fine as when I open them on a different computer, they show up entirely.

Any ideas ??

Many thanks in advance

Microsoft 365 and Office | PowerPoint | Other | Windows

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  1. Anonymous
    2022-09-14T12:25:12+00:00

    The problem is with PowerPoint only?

    If a branded PC did you update all drivers from that PC maker?

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  2. Anonymous
    2022-09-14T11:48:31+00:00

    Hello Jerome

    So all text is black and white?

    Did you check the picture placeholder option? In Word it's in File > Options > Advanced and look for Show Picture Placeholders check box.

    Are you using any policies? Check at HKEY_CURRENT_USER\Software\Policies\Microsoft\office\16.0
    and HKEY_LOCAL_MACHINESoftware\Policies\Microsoft\office\16.0\

    Did you try using the office uninstaller to scrub office from your computer then reinstall it? https://support.microsoft.com/office/uninstall-office-automatically-9ad57b43-fa12-859a-9cf0-b694637b3b05

    -- Diane

    Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

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