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Alert Policy notification doesn't work

Anonymous
2022-07-18T14:40:15+00:00

Good Morinig everyone,

i've a little issue with Alert Policy, from 07/13 i've receive any mail from office365alerts@microsoft.com.

In the list of alerts I'm able to see all alerts but none of that (after 07/13) has sent an email. On Mail flow i cannot see any of this emails.

I've tried to recreate a custom alert policy but unsuccessfully, also try to send the alert to another email external to my tenant...

I've got a Business premium license.

Has anyone this problem too?

Thank You

Steve

Microsoft 365 and Office | Microsoft 365 Defender | Other | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-07-18T15:19:01+00:00

    Hi Steve87_SC,

    I’m Jung one of the Independent Advisor and I’d be happy to help you out with your question.

    Kindly follow the steps below:

    1. RESTART PC
      If the issue happened all of a sudden, don’t worry. Just restart your computer. If it is a temporary glitch due to an intermittent network hiccup, the restart should fix it.
    2. ENABLE NOTIFICATIONS IN OUTLOOK APP
      Outlook app for Windows 10 comes with its own notification setting. You need to check and enable new message alerts in the Outlook app.

    Follow these steps:

    Step 1: Open the Outlook app on your computer.

    Step 2: Click on File > Options.

    Windows 10 outlook notifications not working 1
    Step 3: A pop-up window will open. Click on Mail from the left sidebar. You will find the Message arrival section. Make sure Play a sound and Display a Desktop alert options are enabled. Click on Ok to save the changes.

    Windows 10 outlook notifications not working 2
    Tip: Find out how to auto-delete emails in Outlook.

    1. ENABLE OUTLOOK NOTIFICATIONS IN WINDOWS 10 SETTINGS
      Next, you need to check the Windows 10 notification settings. You can control notifications app wise in Windows 10. Verify whether notifications are enabled for the Outlook app or not.

    For that, follow these steps:

    Step 1: Open Settings on your Windows 10 computer. Use Windows key + I keyboard shortcut to open Settings.

    Step 2: Go to System > Notifications & actions. Enable ‘Get notifications from apps and other senders.’

    Windows 10 outlook notifications not working 3
    Step 3: Scroll down and under ‘Get notifications from these senders’, click on Outlook. Then, inside Outlook notification settings, enable all the required options such as Notifications, Show notification banners, Show notifications in action center, and Play a sound.

    Windows 10 outlook notifications not working 4
    4. CHECK NOTIFICATION RULES IN OUTLOOK APP
    If everything is enabled for the above two methods, check if you have any rules set up in the Outlook app.

    To do so, go to the File menu in the Outlook app. Click on Manage rules & alerts.

    Windows 10 outlook notifications not working 8
    Check if any rule or alert might be interfering with the normal arrival of messages in your inbox.

    Windows 10 outlook notifications not working 9
    Tip: Find out how to auto-archive emails in Outlook.

    1. DISABLE FOCUS ASSIST
      Focus Assist is a built-in feature of Windows 10. When enabled, you will not see any new incoming notifications on your PC. This feature might be responsible for the Outlook app not sending notifications on Windows 10 computer.

    To disable it, open Action Center from the taskbar. If Focus Assist is disabled, you will see the Focus Assist option. However, if it is enabled, you will either see Alarms only or Priority Only. Click on it once or twice till you see the Focus Assist option. That means it has been disabled.

    Windows 10 outlook notifications not working 5
    Alternatively, go to Settings on your computer. Go to System > Focus Assist. Click on the Off option to disable it if Priority only or Alarms only is selected.

    Windows 10 outlook notifications not working 6
    You should also take a look at Automatic rules for Focus Assist available on the same screen as above. See if any option seems conflicting and disable it.

    Windows 10 outlook notifications not working 7
    6. DISABLE BATTERY SAVER
    Like Focus Assist, another built-in feature of Windows 10, i.e., battery saver might interfere with notifications. Basically, when the battery saver is enabled, it limits notifications and background activity. So you need to check and disable Battery saver mode on your computer.

    To do so, go to Settings > System > Battery. Turn off the toggle under Battery saver.

    Windows 10 outlook notifications not working 10
    Also, take a look at the percentage shown under ‘Turn battery saver on automatically at.’ If it’s way too high, lower it.

    Windows 10 outlook notifications not working 11
    Tip: Check out 17 useful tips to extend your laptop’s battery life.

    1. UPDATE OFFICE APPS
      Windows 10 outlook notifications not working 12
      Tip: Find out what’s the difference between Microsoft Office 365 Premium and Essential plan.

    ACCESS OUTLOOK ON WEB
    The above solutions should fix Outlook’s notifications when they’re not working on Windows 10 PC. However, if the issue continues, you can always use the web version of Outlook.

    I hope this information helps. If you have any questions, please let me know and I’ll be glad to assist you further.

    Best regards,
    Jung
    Independent Advisor

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