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Problems accessing the EAC environment: "Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application"

Anonymous
2022-11-11T10:57:39+00:00

In my quest to change the retention policy of my personal junk folder I found out I needed to access the EAC environment to access the mailbox settings. However, when I try to login with my account I get the following error

I might be doing something stupid by trying to access the EAC as a personal user, but my main goal is to extend the default retention policy of my junk folder. The only solution I found was to do it through the EAC.

Microsoft 365 and Office | Install, redeem, activate | Other | Other

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  1. Anonymous
    2022-11-11T11:31:05+00:00

    Hello

    I am Prakash and I will be glad to assist you today with your question.

    EAC is available for Exchange online plans Do you have Microsoft E3 or E5 subscription ?

    In case of additional questions, reach out back to us, and we will be happy to help and try our best to resolve your issue.

    Best Regards, Prakash Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

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