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Rabidus113-7785 avatar image
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Rabidus113-7785 asked TeaBagdePlume-2851 published

BSOD with the following Errors: WDF_VIOLATION and DRIVER_IRQL_NOT_LESS_OR_EQUAL

Hi Community,

it's about BSOD with WDF_VIOLATION and DRIVER_IRQL_NOT_LESS_OR_EQUAL errors. The problem affects many users in my organization (very common and recursive).
After investigating, I found out that the driver causing the problem is rtump64x64.sys.

Here is some information about our system:

Laptop: Lenovo L15 (type 20U7, 20U8) Laptop (ThinkPad)
Processor: AMD Ryzen 7 PRO 4750U with Radeon Graphics 1.70 GHz

Windows specification
Edition: Windows 10 Enterprise
Version: 21H1
Windows is up to date.


The Realtek USB GBE Family Controller driver is also up-to-date, version: 10.45.308.2021

I contacted Lenovo and asked for help, unfortunately they said they only support hardware issues.
Then I found out that this problem is already known and affects a lot of users (since 2021-01-12), but so far there is no solution for it.
Here is the link to the Lenovo forum:

https://forums.lenovo.com/topic/view/1154/5060153?page=1

Could you please help?

Thanks in advance.

windows-10-generalwindows-10-hardware-performance
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Reza-Ameri avatar image
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Reza-Ameri answered Rabidus113-7785 commented

Try perform Clean Boot and see if the problem persist?
Take a look at:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
If not, enable each services one by one to see which one causing the problem.
Make sure report this issue using the Feedback Hub app.
Try update all drivers from the Lenovo website.

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@Reza-Ameri Thx for your reply,but the driver which causing the issue is already known in the same time we cannot disable it because we need it for the USB-C connection (Display, Ethernet nd sound ect..).
I was hoping for a solution that can eliminate/reduce that conflict between the Realtek driver and the windows Kernel.

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Docs-4663 avatar image
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Docs-4663 answered Rabidus113-7785 commented

See if you can uninstall the newest driver and use an older driver.

If successful then continue to use the older driver while Realtek troubleshoots their problematic driver.


For some devices, if available, a work around is use a Microsoft default driver (uninstall the Realtek driver).


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@Docs-4663 Thx for your reply!
Same thing as well, I was hoping for a work around from Microsoft side, because from Lenovo or Realtek side it seems that they really don't care much about finding a solution for this issue.

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Docs-4663 answered

Logs can be collected on up to three computers to check your findings.

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TeaBagdePlume-2851 avatar image
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TeaBagdePlume-2851 answered TeaBagdePlume-2851 published

Following along as myself and a collgeuige both have this, issue with our T14s

ive got a fresh install of win 11 to see if that made any difference, and still happens.

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