OOO automatic reply rule does not work

Question

Global admin wants to create a rule for his user, its OOO rule or automatic reply for external users, but it does not work for this user ****** and it works with the other users in the Org

here is a screenshot from the Exchange Admin Center

\*\*\* Email address is removed for privacy \*\*\*

Answer 1

Dear AbanoubHalim22 ,

Thanks for choosing Microsoft community!

Please kindly try to capture a trace log to diagnostic the OOF issue:  

a. Start ExTRA by clicking Run on the Start menu and then entering the following command-line:   Extra.exe  

b. On the “Welcome to the Exchange Troubleshooting Assistant” page click Select a task. 

c. On the “Troubleshooting Task Selection Screen” page click Trace Control. 

d. Click OK to the following prompt alerting you about possible performance problems running a trace:   This server does not have the module needed for interpreting traces. Proceed only if this is being done under the direct supervision of a qualified Exchange support engineer.  

e. On the “Configure Trace File” page configure the following options:  

f. After configuring the options in step e, click Set manual trace tags.   

g. On the “Set Trace Tags Manually” page configure the following settings:  Check the following trace tags: InfoWorker.Assistants.OOF, all.  

Note: Please expand all filter options, make sure that we did not check any filter options here. And run the trace again.    

h. Click Start Tracing at the bottom of the page.  

i.  Please reproduce this issue for 3-5 times. After reproduced this issue, stop the tracing and collect the ExchangeDebugTraces.etl

At the time, you can also try the following steps to troubleshoot this issue:
 
A. Rebuild the OOF rule with MFCMapi

Please download MFCMapi via the following link:
 
http://www.microsoft.com/downloads/details.aspx?familyid=55FDFFD7-1878-4637-9808-1E21ABB3AE37&displaylang=en  
  

1. Exit Outlook
2. Start MFCMAPI
3. Select Logon and Display Store Table.
4. When prompted, select your Cached mode profile.
5. Double-click your mailbox in the top pane.
6. Expand Root - Mailbox
7. Expand IPM_SUBTREE(Top of Information Store)
8. Right-click Inbox and select Open Associated Contents Table
9. In the top pane, scroll right until the "Message Class" field comes into view
10. Select the top message. Inspect the properties of the message to see if the message type is IPM.Note.Rules.OofTemplate.Microsoft
11. If the message matches, right-click the message and select Save Message to files and save it as .xml file
12. Repeat steps 10-11 for the remaining messages.
13. Compress all the .xml files into a .zip file and send it to me.
14. After saved all the messages, please delete all the messages and reset the OOF again.
     
    B. Create a new MBX Database and create a new mailbox on the new Database and check if the issue still persists on this mailbox.
     
    C. Raise the diagnostic logging level for MSExchangeMailboxAssistance:
     
    ·         OOF assistance
    ·         OOF library
     
    Check if there are any error about the OOF reply email generation.

What's more, please also refer to this article to get more details: Understanding and troubleshooting Out of Office (OOF) replies

Hope this can help you, please feel free let me know if you need help, I wish you all the best!

Best regards,

Kerry

Answer 2

Hi,

Has your problem solved? If you need further assistance, please let me know and I will be happy to continue to help you.

Wish you have a wonderful day!

Best regards,

Kerry