Universal Printing Issues

Question

Hi all,

I need some help with Universal Printing .

Before I joined this company, they tested it and setup the printers for all users in the company. When the trial expired, they decided not to use it in the future.

Now all the printers are mapped to all computers, but no way to remove them.

When I login as Global Admin I get :

You don't have access to this data. Please make sure you have a Universal Print subscription, that you're a Printer Administrator or Global Administrator, and that your account has been assigned a Universal Print license. Otherwise, please contact your global administrator to get access.

but no option to disconnect the connector and remove all shared printers.

I also tried with PowerShell , but I get access denied as well. If the printers are removed manually , they come back at the next restart.

Is there any way to get them removed ?

Thank you,

Answer 1

Dear Danpire,

Good day! Thank you for posting in Microsoft Community.

Regarding your query on Universal Printing, please understand that this query is outside of our support boundaries. We mainly focus on general query, for example, installation and activation issue of Office 365 products. For you to be assisted properly, please reach out to Microsoft Q&A Community. I am sure that our experts from that team can address your query effectively and accurately.

Thank you for your cooperation and understanding.

Please do not hesitate to post your queries in Microsoft Community and we will always do our best to assist you!

Sincerely,

Tina | Microsoft Community Moderator

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