Excel browser/website application keeps crashing

Question

Hi,

Any insights on why excel browser/website application keeps crashing? This is a 6+mb file with formulas, pivot table and charts but no add-ins, no external workbook links, no queries and connections. But it keeps on crashing..

Hope to find some answers or this issue to be resolved as soon as possible to keep our operations running. We have clients needing access to this file.

Regards,

Fam

Answer 1

Hi Fam,

Sorry for all the inconveniences it may have caused on your side.

We went through your post carefully and do understand the issue that error appears to prevent working normally. Currently, we have a Service Incident for some tenants that users may be experiencing errors when opening files stored in OneDrive or SharePoint in either Office Online or the Office client. And now our related product team has been investigated on it and we will update here if it gets resolved widely.

Hence, to confirm if it affects your tenant, kindly let the admin to check it from Service Health tab in Admin Center. See: How to check Microsoft 365 service health - Microsoft 365 Enterprise | Microsoft Docs

If there shows no related service incident in your organization, here are some general troubleshooting steps to narrow down the issue and investigate it further.

1.If it happens on many users side when they try to open this file in browsers? This helps to confirm the issue is not related to a specific local environment.

2.If the issue persists on only specific users side, have a try to change a browser or network or device to check the result.

We do understand the issue can be urgent for your organization, it is also suggested to open a support ticket with other escalated engineers to check this issue efficiently. See: Get support - Microsoft 365 admin | Microsoft Docs

Your understanding is highly appreciated and feel free to back with us anytime as we will be here to offer further support as we can. Hope you a nice day!!

Best Regards,

Mia