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Microsoft autenthicator

Mimmi Löfquist 6 Reputation points
2021-08-17T13:10:30.927+00:00

After my phone was reset, I can no longer access the codes sent to my authenticator to access apps. What do I do?

Microsoft Security | Microsoft Authenticator
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  1. Mimmi Löfquist 6 Reputation points
    2021-08-17T18:35:03.823+00:00

    Yeah that dosen’t work either…

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  2. Anonymous
    2021-08-17T17:35:45.52+00:00

    Sounds like you may need to use the service provider's methods of account recovery.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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  3. Mimmi Löfquist 6 Reputation points
    2021-08-17T17:25:24.997+00:00

    Yeah it doesn’t work, when I’m trying to do that the back up I get is the one without the apps I had in the authenticator before my phone restored

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  4. Anonymous
    2021-08-17T14:47:38.933+00:00

    You can recover a backup but only if cloud backup was turned on before the phone was reset.
    https://learn.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-backup-recovery#recover-your-account-credentials-on-your-new-device

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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  5. Anonymous
    2021-08-17T14:07:20.417+00:00

    Hopefully there a backup that can be restored.
    https://learn.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-backup-recovery

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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