Unknown charge

Question

I have been just charged $0 followed by another charge of $349. Both charges have a description of Microsoft MSbill.info.

I have a few different Microsoft accounts which I have checked all of them, and cancelled a couple at the same time. None of them show a charge of $349.

I beleive this bill is incorrect. I either need an explanation of this bill, or I need a refund.

Thabks

Nelson

Answer 1

Hello Nelson R,

Welcome to Microsoft Community.

I hope you are doing well?

Did you received any email for this charge?

Since you have investigated and did not find the charge, I will recommend you contact Microsoft billing support via live chat to assist you investigate the charge.

http://support.office.com/home/chat

1. Type the issue and click Get Help.
2. Click Login and Contact Support at the bottom of the page.
3. Log in with your Microsoft account.
4. Make appropriate selections.
5. Click "Chat with a support agent".

You can also reach out to your financial institution.

Understand that it is weekend and you may have to wait for working hours to contact Microsoft support. I apologize for the inconvenience this may cause you.

Please let me know if you need any more assistance.

Give back to the Community, Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Warm Regards

Answer 2

If you think this is a fraud, contact your bank.

See also https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93.