Global Admin forgot password

Question

Our school's global admin forgot his password and cannot reset using self-service, what should I do? Thanks.

Account email: ******@sdpschool.co.in

Answer 1

Hi Drishya Nayak,

I'm writing to follow up on this thread. Please do not hesitate to contact us if you need any additional assistance or information.

Regards,

De Paul

Answer 2

Oops, you may have to talk to MS Support to get the password reset

DR Admin ID’s

If you DON'T already have at least a second Admin on your subscription you should define at least one! Just in case you have a problem with your account, you or someone else can use the second admin account to fix problem with your account.  A current real world example is only Admin had 2 factor authorization enabled. Not a bad idea. Until the phone died and they got a different phone number.  oops, they are FUBAR.
.

Along that line, it would probably be a good idea to create a "disaster recovery" (DR) admin ID. The id and password would be saved in a sealed envelope in a safe / safety deposit box off site.  That way if your business gets flooded, like they did in BC Canada, this year, or the building is destroyed, like 9/11, someone can access the DR admin ID to be able to restore your network ...
. Get MS help to re-assign Office Admin ID after Sole Admin Fired/Quit Global Customer Service Phone Numbers (Home & Bus) https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
.

Problem:

Our only Office Administrator quit / was fired. What do I do?

Solution.

You have to be able to prove to MS Business support that you legitimately represent the company

• Contact MS Business Support
• They found out who our Microsoft partner
• I provided documentation that our previous M365-admin had been fired.
• MS granted Office Admin to a UserID we provided them
  .

Please let us know how your conversation with Business Support went so we can refine the answer we provide to the next person. Thanks
.

Answer 3

Hi Drishya Nayak,

Thank you for posting on Microsoft Forum.  

Based on your description, I understand that your Global Admin forgot password.

You may reset your password by clicking the Can't access my account link, then selecting work or school account. This will lead you to https://passwordreset.microsoftonline.com/ where you can reset your password. Before proceeding, it is important to know that you will need access to the alternate email address and phone number you provided when creating this account.

Once on the password reset screen, just enter your account name in the account area, the captcha code, and click NEXT. At this stage, you must choose a method of contact for verification. This might be your alternative email or phone number.

If the issue persists, I suggest that other admin can open a support ticket from the M365 admin center for assistance.

Looking forward to hearing from you.

Best Regards,

De Paul