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Wrong Codes on Authenticator

Anonymous
2022-06-15T13:42:48+00:00

Hello,

Recently I have been trying to use the authenticator codes to log in to a work-related platform. This was working fine till yesterday. The codes I now try to put in are saying that they are wrong. What has happened and how can I fix this as I cannot access the account to then rescan the QR code....

Thank you for any help you can provide. It is quite urgent as I use the platform daily for work purposes.

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  1. Anonymous
    2022-06-16T03:58:13+00:00

    Hello alix 1249,

    Welcome to the Microsoft community.

    You're having a code error problem with Microsoft Authenticator, right?

    If this is the case, we need to make it clear to you that your question is beyond the support scope of our forum, and your question is more suitable to be posted in the IT Pro community, where there will be dedicated community staff to solve the problem for you. We have found the right forum for you, you can directly click here to post your question. Hope this helps you.

    Thank you for your understanding and cooperation, I hope your problem can be solved as soon as possible in IT Pro.

    Sincere greetings

    Mavis - | MSFT Microsoft Community Support Specialist

    * Beware of scammers posting fake support numbers here. »

    * Please mark and vote on this answer if it helps, as it will benefit more community members reading here.

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