Microsoft Nightmare

Question

Seem to have 3 accounts - 1 is a work account and no idea how that is on my computer. Have 2 other accounts using different emails. Microsoft asking for payment. 1 account says I've never paid anything, other account I can't get into - go through last 4 email process and every time not enough ID. Its a nightmare

Answer 1

Hello accounts G,

Welcome to Microsoft Community.

I am a Microsoft user just like you, I hope you are doing well?

I'm sorry you unable to access your account, I understand how frustrating this can be. Know that the account recovery process is designed to protect your account and its contents.

I recommend that you try filling out the account recovery form. You can do this up to two times per day using a device you have used to access your account before and from a similar location. Do this if you find more information or remember something else about your account that will help.

https://support.microsoft.com/article/b19c02d1-a782-dee6-93c3-dc8113b20c42

If you are unable to recover access to your account using Microsoft account recovery form, you will need to contact Microsoft support via live chat for further assistance.

Kindly go to Microsoft Contact Us website:

http://support.office.com/home/chat

1. Type the issue and click Get Help.
2. Click Login and Contact Support at the bottom of the page.
3. Log in with your Microsoft account.
4. Make appropriate selections
5. Click "Chat with a support agent".

In the Community, we are all users just like you. Please let me know if you need any more assistance.

Give back to the Community, Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Warm Regards