d.docs.live.net problem

Question

Hello. I'm trying to export a PowerPoint I've made as a video but every time, in the middle of saving, a dialog box called "Connecting to d.docs.live.net" will appear asking for credentials. I've already tried to delete OneDrive credentials via the User Account section in the Control Panel and to log-out and log back into Office and nothing works. Any help?

Answer 1

Hello , rutzqwezex

Welcome to Microsoft Community and appreciate your time taken for sharing detailed information. I know you are seeing a dialog box called "Connecting to d.docs.live.net" when you are working on PowerPoint.

I can't reproduce the problem you're encountering, so I haven't figured out what causes this prompt. However, based on the experience of other Windows users, you can try the following methods:

1. Perform a disk cleanup to delete all caches and unimportant files. Please see this article for specific steps: Disk cleanup in Windows (microsoft.com)
2. Reset OneDrive and then log in to OneDrive again. For the specific steps to reset OneDrive, please refer to: Reset OneDrive (microsoft.com)
3. Upgrade Windows to the latest version. See Get the latest Windows update (microsoft.com)

Finally, if this prompt still appears later, I suggest you try as HenningXG suggests in this post:

Connecting to d.docs.live.net - enter your credentials - Microsoft Community

Since I can't reproduce your problem, I don't guarantee that your problem will be solved right away. But if your problem still can't be solved, please let me know in time, and I will continue to think of a solution.

Best Regard,

Yuhao Li| Microsoft Community Support Specialist