Excel Comment field not saving comment data.

Question

I'm having issues with the latest Windows 11/Office 365 update where I am trying to write data to the Excel comment field. Some cells will save the comment data and in other cells, the comment field is completely blank. This has only started happening in the past few weeks and seems to coincide with a recent Windows/Office update. A System Restore to a restore point before the update seems to resolve the issue. I was wondering if others are experiencing the same behavior. I'm assuming it's a bug in the latest release.

Answer 1

Asher,

Thank you for your response. We are finding that the issue seems to be unique to customers who are using Windows 11. It's possible that a recent Windows 11 update is causing the issue. The software was working properly writing data consistently to the Excel comment field and then all of sudden it would intermittently stop writing the comment data to random cells. The only change was an update to Windows 11. I have one client who was having this issue roll back to Windows 10 on 2 computers and the issue went away.

None of my clients who are using Windows 10 are seeing this issue.

Brian

Answer 2

Hello BrianBrem,

Great!

Best Regards, Asher

Answer 3

Asher,

Thank you for responding to my post. I followed the Help/Feedback instructions you provided and I'm hoping to get a response from Microsoft.

Brian

Answer 4

Hello BrianBrem,

It is a possibility, I suggest you drop a feedback to the Microsoft Office team using the steps below since you have resolved the issue with a restore point, that way the team responsible will be notified:

From your Office app, go to Help > Feedback.

Best Regards, Asher

Answer 5

Hello BrianBrem,

Thank you for posting your comment in our community, personally I have not had this issue but I suggest you use the Office repair steps below to troubleshoot the issue:

Type Apps and Features in Windows search and app it.

Select the Microsoft Office product you want to repair and select Modify.

Depending on if your copy of Office is Click-to-run or MSI-based install, you'll see the following options to proceed with the repair. Follow the steps for your installation type.

Click-to-run

In the window How would you like to repair your Office Programs, select Online Repair > Repair to make sure everything gets fixed.

MSI-based

In Change your installation, select Repair and then click Continue.

Follow the instructions on the screen to complete the repair.

Below is a reference link to the steps: https://support.office.com/article/7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

Please let us know if the issue persists after that.

Best Regards, Asher