Cannot Reach OneDrive and SharePoint

Question

A user in my organization cannot reach OneDrive or SharePoint through any method. Outlook on the web works fine, but whenever the user tries to access OneDrive or SharePoint through a linked document, or from the app 'waffle' in Outlook or from an existing bookmark, Firefox displays the 'We're having trouble finding that site' and Chrome says 'This site can't be reached, dns_probe_finished'.

We have tried clearing browser cache and accessing OneDrive/SharePoint in a private window. That did not solve the problem. I logged in with my credentials on the user's browsers and could not reach OneDrive or SharePoint either.

What could be causing this issue and what may be some solutions?

Answer 1

Hello @WilliamM ,

Please following steps:

1.Sign in SharePoint admin center as a Global Administrator to check if the site exists

2.If the site exists, please check if the site is locked. If the site is locked, there will be an error that "This site can’t be reached".

3.You can run the below powershell command as an admin to unlock site

#Connect the SharePoint online Admin center    
Connect-SPOService -URL https://tenant-admin.sharepoint.com  

#Get the SiteCollection URL    
$SiteURL = "https://tenant.sharepoint.com/sites/du"  

#Unlock the SharePoint Site    
Set-SPOSite -Identity $siteURL -Lockstate “Unlock”    

#Lock the SharePoint Site    
#Set-SPOSite -Identity $siteURL -Lockstate “NoAccess”    

Thanks,
Echo Du

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