Cannot Reach OneDrive and SharePoint

WilliamM 46 Reputation points

A user in my organization cannot reach OneDrive or SharePoint through any method. Outlook on the web works fine, but whenever the user tries to access OneDrive or SharePoint through a linked document, or from the app 'waffle' in Outlook or from an existing bookmark, Firefox displays the 'We're having trouble finding that site' and Chrome says 'This site can't be reached, dns_probe_finished'.

We have tried clearing browser cache and accessing OneDrive/SharePoint in a private window. That did not solve the problem. I logged in with my credentials on the user's browsers and could not reach OneDrive or SharePoint either.

What could be causing this issue and what may be some solutions?

A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
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OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Echo Du_MSFT 17,116 Reputation points

    Hello @WilliamM ,

    Please following steps:

    1.Sign in SharePoint admin center as a Global Administrator to check if the site exists


    2.If the site exists, please check if the site is locked. If the site is locked, there will be an error that "This site can’t be reached".


    3.You can run the below powershell command as an admin to unlock site

    #Connect the SharePoint online Admin center    
    Connect-SPOService -URL  
    #Get the SiteCollection URL    
    $SiteURL = ""  
    #Unlock the SharePoint Site    
    Set-SPOSite -Identity $siteURL -Lockstate “Unlock”    
    #Lock the SharePoint Site    
    #Set-SPOSite -Identity $siteURL -Lockstate “NoAccess”    



    Echo Du


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