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Broken comments box

Anonymous
2022-09-06T12:33:51+00:00

Hello,

I am trying to review a word document and the comment box is broken. It was a read-only document, but I have even saved it as a new document to be able to edit, yet the comment box is broken. The name is displayed with barely visible letters and the comments are being written in the name box, not in the comment box (also with impossibly small letters). I have tried to enlarge the comment box letters as well, but it changed nothing.

Microsoft 365 and Office | Word | For business | Windows

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  1. Stefan Blom 342K Reputation points MVP Volunteer Moderator
    2022-09-06T17:11:17+00:00

    Are you able to share a sample document, so that we can have a closer look?

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  2. Anonymous
    2022-09-06T14:54:36+00:00

    Dear Vivienyx,

    Try the methods below and see if they could help:

    In the Apply Styles pane (Ctrl+Shift+S), type in Comment Text and click the Modify button. Make the desired font changes. When you are done, click OK.

    In the Apply Styles pane, also type Balloon Text and change its font and size so that it matches the font for Comment Text.

    Sincerely,

    Sean | Microsoft Community Moderator

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  3. Anonymous
    2022-09-06T14:06:30+00:00

    Hi Sean,

    1, Yes this is the first and only file i see it with.

    2, If i open on word online i can view the comments normally, and i can also add them.

    3, Yes they are still broken. I add them on word online, where they are visible and then i open the updated file on the desktop app and they are still broken.

    4, I have Microsoft Office 365 for enterprise.

    Thank you for your help, I am looking forward to solving the issue.

    BR,

    Vivien

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  4. Anonymous
    2022-09-06T13:41:40+00:00

    Dear Vivienyx,

    Greetings! Thanks for posting in Microsoft Community.

    I understand that you have an issue on Word comments. Before moving forward, we need more detailed information about the situation you are experiencing.

    Kindly share with us the information below:

    1.If this behavior only happened in specific files.

    2.If you open the file with Word online, could you view the comments normally?

    3.If you add new comments in a new file, will the comments be broken?

    4.Your Office version, check it through Files>Account. 

    We look forward to your response. Thanks for your cooperation.

    Sincerely,

    Sean | Microsoft Community Moderator

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