Cannot select reactivate Microsoft 365 E5 Developer (without Windows and Audio Conferencing) Trial

Question

The subscription for our Microsoft 365 E5 Developer (without Windows and Audio Conferencing) Trial has become disabled due to team issues with staffing in the current climate. We have a member now available but the account is disabled on the subscription status with no option to reactivate it is just greyed out. I have tried to delete the account which gives 3 days grace to try and flush the system and open the option but it is still greyed out even though an email has come through about reactivating.

Have I missed a step somewhere?

Many thanks.

Answer 1

Dear James_32,

Good day!

Thank you for posting in Microsoft Community.

As per your mentioned concern, I would like to draw your attention here, due to different support scope, you may need to contact the relevant billing support team to get further assistant. Since, we Office 365 online support team has limited access permission and resources to check certain detailed situation.

Here is reference link to get support: Microsoft 365 Developer Program FAQ

Furthermore, you may also contact to Microsoft 365 Business billing support team to get further more information about your mentioned scenario, they will further guide you from their end.

Here is reference link for Business billing support team: Get support - Microsoft 365 admin | Microsoft Docs

I would really appreciate your precious time.

Stay safe and healthy.

Sincerely,

Darpan | Microsoft Community Moderator