Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Dear James_32,
Good day!
Thank you for posting in Microsoft Community.
As per your mentioned concern, I would like to draw your attention here, due to different support scope, you may need to contact the relevant billing support team to get further assistant. Since, we Office 365 online support team has limited access permission and resources to check certain detailed situation.
Here is reference link to get support: Microsoft 365 Developer Program FAQ
Furthermore, you may also contact to Microsoft 365 Business billing support team to get further more information about your mentioned scenario, they will further guide you from their end.
Here is reference link for Business billing support team: Get support - Microsoft 365 admin | Microsoft Docs
I would really appreciate your precious time.
Stay safe and healthy.
Sincerely,
Darpan | Microsoft Community Moderator