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User mailbox issue

Anonymous
2022-08-17T15:15:04+00:00

I had issues with my mailbox, where it stated in the Exchange Admin Center that the archive needed to be disabled and then enabled. This was done. However, the account still shows errors, and the online archive is missing from Outlook. It will also not allow the mailbox archive to be enabled. I feel that this should be an easy fix.

The following error occurred during validation in the agent 'Windows LiveId Agent': 'Can't enable the archive for "Niti" because this user object is synchronized with the on-premises directory. To enable a cloud-based archive mailbox for this user, you must use your on-premises Exchange admin center or Exchange Management Shell.'

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  1. Anonymous
    2022-08-17T20:48:20+00:00

    Dear DheemanDas,

    Good day!

    Thank you for posting to Microsoft Community. We are happy to help you.

    From your description, you are having an issue with the online archive.

    Based on the error message, the user mailbox is added in your on-premise environment.

    For proper assistance, we need more information from your side.

    Please provide the followings:

    1. Please tell us in which environment are you, Pure cloud, Hybrid, or in-premises.
    2. Please share a full screenshot of the error message.

    Please understand that these verifications will help troubleshoot your situation, we will ask for your patience while working on it.

    We look forward to your response for further assistance. Thanks for your cooperation.

    Sincerely.

    Mac | Microsoft Community Moderator

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