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Sharepoint Designer authentication problem (again)

matt howell 3,511 Reputation points
2022-12-08T22:39:11+00:00

Haven't seen this problem for a few years but obviously it was never properly fixed by Msft. I'm signed into Office/Sharepoint via sso and have cleared SPD caches - so should NEVER see this error. Because of this bug I can't make a needed change and my company is going to be pis*ed at Msft so it had better be fixed soon .... and by the way since I'm unable to use the product we won't be paying for it until it's fixed. And please don't suggest the registry changes I've seen in other answers - making changes like that to compensate for Msft's incompetence is totally unacceptable.

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Microsoft 365 and Office | SharePoint | For business | Windows

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  1. Anonymous
    2022-12-09T06:06:23+00:00

    Dear webbrewers,

    Good day! Thank you for posting in Microsoft Community. We are happy to help you.

    As per your description, it seems that you are trying to use SP designer to customize SharePoint site, however, error prompt, and you don't want to change registry in troubleshooting.

    Based on our research on the error, there are multiple users who encounter the same error resolve the issue by modifying the ADAL registry.

    Personally, I strongly agree with you that we don't want to take risk modifying registry to troubleshoot the issue that's caused by the others. We do understand the inconvenience caused and apologize for it.

    Given this situation, since we don't have the resources to check what changes might have happened from backend log. We'd recommend you contact your office 365 administrator to go to Office 365 Admin Center-> Support-> New Service Request. The engineers in related team have higher permission and resources than us to help check the root cause from background directly. The support engineers there have the correct escalation channel, and this is the most efficient way to report such issue. You can refer to this article to check the way how to raise a ticket. Ways to contact support for business products - Admin help.

    Additionally, here are some threads of similar issue for your reference, hope the resolution steps mentioned in these threads can help:

    Error opening site in Sharepoint Designer "Your account is in a - Microsoft Community

    Your account is in bad state.Please sign-in to this account online to - Microsoft Community

    SharePoint Designer 2013 login Issues in a cloud scenario - SharePoint | Microsoft Learn

    Your understanding and patience will be highly appreciated. I hope that you are keeping safe and well!

    Sincerely,

    Rhoda | Microsoft Community Moderator

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