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I am unable to open my presentation in my desktop app when editing online via Sharepoint. I've deleted all local files saved under the same name, but still receive an error message when selecting "Open in Desktop App".
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
i also have the issue about 'open in app' of excel, since we have the processor that it only can use 'open in app'. we you kindly check below error message and debug it?
Hi ZHENG DONG,
Thanks for your valuable feedback and sharing updates with us and I really appreciate your effort and your precious time doing.
And I appreciate your kind words.
Mat i know does problematic work well if you download file on your local machine form SharePoint online document library or if you sync you SharePoint online document library? it will help for us to narrow down your issue.
Your understanding and patience will be highly appreciated. I hope that you are keeping safe and well!
Sincerely,
Waqas Muhammad
Dear Nina Fong,
Good day! Thank you for posting to Microsoft Community. We are happy to help you.
As per your description, please don’t worry, we can work together to narrow down and resolve the situation.
It seems you are unable to open your PowerPoint presentation in PowerPoint desktop client app via SharePoint online document library.
I just tested from my side, when I open PowerPoint file from SharePoint online document library via click on "Open in app" and it's opened without any issue.
May I know does issue happened do specific PowerPoint document file? If the issue only happens to a specific file, and in this scenario, please copy/paste content to a new created PowerPoint file, then to check the outcomes.
Could you please try another way to open your PowerPoint file from SharePoint online.
1.Download your problematic PowerPoint file into local machine/device via select the file and click on "Download" from SharePoint online document library and then try to open in PowerPoint desktop client app to check the outcomes.
2.Please try to sync your SharePoint online document library on your machine and then go to sync folder and click on problematic PowerPoint file and verify the result with us.
If the issue still persists, could you please provide some information for us to better understand.
2.Please provide us the PowerPoint version information and confirm your "OS" e.g. are you using Windows or Mac "OS".
3.Does the issue happens on all PowerPoint files or a specific one?
Your understanding and patience will be highly appreciated. I hope that you are keeping safe and well!
Sincerely,
Waqas Muhammad
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