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Gallery sync with OneDrive does not sync.

Anonymous
2022-12-05T01:36:28+00:00

In Gallery Sync with OneDrive, I get message in the Sync now section "Couldn't sync because you are connected to a mobile hotspot." but I am not connected to a mobile hotspot. The Sync with OneDrive button in Gallery Settings is red when turned on and shows an incorrect email address in red. Gallery also does not sync with mobile data or Wifi.

Microsoft 365 and Office | OneDrive | For home | Android

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  1. Anonymous
    2023-02-15T16:45:39+00:00

    Andrew-

    Not sure if you resolved your issue, but you might try the following - it worked for me.

    1. Remove your link between Samsung Cloud and Microsoft OneDrive
    2. Turn off your WiFi
    3. Re-establish the link between Samsung Cloud and Microsoft OneDrive
    4. Open Gallery App
    5. Select Settings, in Gallery App
    6. Change Sync Using Setting to: Wi-Fi or mobile data
    7. Select Sync

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  2. Anonymous
    2022-12-05T03:36:23+00:00

    Hi Chris, thanks for your reply. I checked the items that you mentioned and still have the same problem. Any other suggestions?

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  3. Anonymous
    2023-01-09T03:00:55+00:00

    Thanks for your reply. No I have not been able to get Gallery to sync with OneDrive

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  4. Anonymous
    2023-02-27T10:42:03+00:00

    How do you remove the link between samsung and onedrive?

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  5. Anonymous
    2022-12-05T03:14:36+00:00

    Hello Andrew M,

    Welcome to Microsoft Community and hope you are doing great today!

    I'm Chris Jordan and I'd be glad to assist you with the questions.

    Concerning your query, To make sure and double-check this, please go to Settings > Connections > Mobile Hotspot and Tethering > Mobile Hotspot, and disable this option if it's active. Next, go to Settings > Connections, Wi-Fi, and make sure that you are connected to your Home Router under 'Current Network'. And you may navigate to and open the Gallery app and then tap Menu (the three horizontal lines) at the bottom. Tap Settings, tap Sync with OneDrive, and then tap Albums to sync.

    If you have any questions or concerns, please do not hesitate to send them back.

    Best regards,

    Chris Jordan

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