Incorrect Billing

Question

Good day,

I did not subscribe to Microsoft 365 on my New laptop but an automatic billing of R1 299.00 came off my account and it shows now that I have subscribed.

I do not think this is right when you give a free trial period and say when it is done you can subscribe but then it automatically subscribes.

Is it possible that someone can please call me and explain what is going on?

Please assist in this regard.

Regards

Roger Dowman

081 421 0119

Answer 1

See https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b.

Answer 2

Hello RogerDowman,

Great, I am happy that worked. If you don't have any more concerns, feel free to mark the response that helped you the most and have a moment to rate my support I'd appreciate it. This will help other people facing the same problem.

You're most welcome. Stay safe and have a great day!

Kind regards,

John DeV

Independent Advisor

Answer 3

Thank you very much, it really helped.

Answer 4

Hello RogerDowman,

Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

I'm sorry, this is just a Community Forum and we do not have access to your account. Because this request may require sensitive personal information, it is best to contact Microsoft to process your concern.

Please try this if it helps.

Go to the link below

https://support.microsoft.com/contactus/

Make sure to sign in your Microsoft Account

Select the product you need help with

Click "Get support in your browser" then describe your issue

Click Get Help then select "Contact Support" below

Select "Billing and Account Profile questions" then click Confirm

Confirm your email then click Confirm

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor