Add real-time chat option missing from SharePoint site

Question

Hello Microsoft Community! Much to my surprise I was unable to find a post with the answer to what you should do if the Add real-time chat option is missing in SharePoint and none of the guide page examples apply to you. Our company has several SharePoint sites and most either have been connected to Teams or have the option to. There are a number of them however that are missing the option in the “Next steps” bar. I have personally connected some to Teams so I understand the standard process for doing so. I am also an admin and an owner on all of these SharePoint sites. In the cases where the option is missing, I’ve had other owners check to see if the option is missing for them as well, and it is.

Below is a copy paste from https://support.microsoft.com/en-us/office/create-a-microsoft-team-from-sharepoint-545973b6-c38f-426a-b2b6-16405a561628 on how to Create a Microsoft Team from SharePoint, with my situation on each point in red text.

What to do if you don't see Add real-time chat

• **Note:**This functionality will be introduced gradually, first to organizations with targeted release options selected in the Office 365 Admin Center. You may not see this feature, or it may look different than described here.
  Most of our company SharePoint’s have the option to Add real-time chat if they have not already added it, so I assume this is not the problem.
• Make sure you are working with a team site and not a communication site.
  I have confirmed that they are team sites.
• Ensure sure have “site owner” level permissions for the site in the Site permissions panel.
  I’ve confirmed that I am a site owner and that site owners are site collection administrators. I am also an admin for SharePoint and Teams.
• Make sure the team site is connected to a Microsoft 365 group. Connect the Microsoft 365 Group to your existing team site  and then proceed to follow the steps above.
  I have confirmed that when looking at the active sites missing the option, that they say in the SharePoint admin center “Yes” under Microsoft 365 group.
• If your Microsoft 365 Group has a team already, add it to the site navigation.
  I know that the sites with the missing option do not have Teams listed in the navigation, and when I click edit, Teams is not an option for adding. The Teams icon is also not next to the site name like it is with the ones that are connected to Teams. The icon is also not shown in the admin center, and instead shows a dash.

I know that in the Teams app, “Teams” tab, you can create a new Team and then add a desired SharePoint to the Team, but it does not fully connect the two the same way it does when you follow the standard method from an established SharePoint site, and those new Teams groups create their own email/SharePoint page.

I’ve spent tons of time looking around the SharePoint pages that are missing the standard option as well as the SharePoint admin console, and I’m stumped on what to do or what may have caused this issue for some but not others. I just want to connect an existing SharePoint to Teams. Any help would be appreciated!

Here are some screenshots of what I'm seeing:

On one of our sites where it's missing

On one of our sites where it's how it should be per the guide

Showing that it's not already connected since the Teams icon and name are missing

Showing how in the admin center you can see that some have been connected to Teams but some aren't

Showing how one that is missing the Add real-time chat is a Team site and connected to a 365 group

Answer 1

Dear Wayne,

I'm afraid that the issue may be a feature delay issue deployed to the specific affected sites in your environment as some sites in your environment works fine.

As you have checked all required conditions to use the feature in your environment, I'm afraid that the issue may be needed to be fixed by our related team directly.

I kindly suggest you contact the global administrator if you aren't and let him open a support ticket to our related team as soon as possible so that they can help you fix the issue in your environment directly.

Sorry for that our category may have limited resources on help you fix the issue further.

Thanks for your understanding and have a nice day!

Sincerely,

Cliff | Microsoft Community Moderator

Answer 2

Thank you, I'll have my Global Admin reach out with a ticket!

I'm going to hold off on marking this as the solution until I know that the ticket has resolved the issue.

Answer 3

I am having the same issue and was wondering if this was ever resolved.

Answer 4

Dear John,

As similar issues may have different root causes, I kindly suggest you post a new thread on our forum for expert help.

Sincerely,

Cliff | Microsoft Community Moderator