Errors: Add multiple users Office 365

Question

Dear Teams Office 365,

I get an error when I add multiple users. It is "Office exceeds 64 characters" with Display name:

1
Tăng Vạn An
Office exceeds 64 characters
2
Trang Mỹ Chi
Office exceeds 64 characters
3
Lê Thị Mỹ Dung
Office exceeds 64 characters
4
Vương Đại Dương
Office exceeds 64 characters
5
Nguyễn Hoàn Đức

...

45

Võ Nguyễn Phương Uyên

Office exceeds 64 characters

Please helps me
Best regards.

Answer 1

Dear Trần Viễn Phúc,

Good day!

This issue was posted to the Service Health Dashboard (SHD) as incident MO456329 starting at 2022-11-06 1.29.20 PM (CST). The user experience of this incident is: Admins can't create new user accounts in bulk through the Microsoft 365 admin center.

User Impact: Admins may be unable to create new user accounts in bulk through the Microsoft 365 admin center.

More info: Specifically, admins may be unable to import users in bulk through the Microsoft 365 admin center unless all user information fields are included.

Current status: We've identified a code issue within a recent service change which is unexpectedly preventing admins from importing users in bulk through the Microsoft 365 admin center unless all user information fields are included. We're developing a targeted code fix for this issue and anticipate being able to provide an estimated resolution timeline by the next scheduled update.

Scope of impact: Any admin may be impacted when attempting to create new user accounts in bulk through the Microsoft 365 admin center.

Tenant administrators can view current information and updates on SHD at the link here

https://portal.office.com/admin/default.aspx#@/ServiceStatus/ServiceStatusHistory.aspx.

For affected customers to easily identify the information here, this thread will be closed. You may subscribe to this thread or refer to SHD for updated information. I will also post back here once the issue is resolved on SHD.

Sincerely,

Libeamlak | Microsoft Community Moderator

Answer 2

Hi Trần Viễn Phúc,

The Service Health Dashboard (SHD) as incident MO456329Ended at Tuesday, November 8, 2022, 12:37 PM (4:37 AM UTC) with below information.

Title: Admins may be unable to create new user accounts in bulk via CSV file upload in the Microsoft 365 admin center

User Impact: Admins may have been unable to create new user accounts in bulk via CSV file upload in the Microsoft 365 admin center.

More info: Specifically, admins may have been unable to add users in bulk through the Microsoft 365 admin center. While we focused on remediation, admins could create new accounts in the Microsoft 365 admin center by manually inputting user information rather than uploading this information via CSV file.

Final status: Our code fix has finished deploying and we've confirmed that impact has been remediated.

Scope of impact: Any admin may have been impacted when attempting to create new user accounts in bulk when uploading user information via a CSV file in the Microsoft 365 admin center.

Root cause: A code issue within a recent service change was preventing admins from importing users in bulk when user information was uploaded via CSV file in the Microsoft 365 admin center unless all user information fields were included.

Next steps: - We're investigating the code issue in the recent service change to better understand the context for the impact and identify how to prevent this issue from reoccurring.

This is the final update for the event.

Sincerely,

Ankita Vaidya | Microsoft Community Moderator

Answer 3

Hi Trần Viễn Phúc,

Good day to you and hope you are doing well. Since this issue was resolved on November 8, 2022, 12:37 PM (4:37 AM UTC), so would like to confirm are you still facing similar issue while add multiple users Office 365 side? If so, please feel free to post back here, we will be happy to assist further.

Thank you so much for your precious time. Stay safe and happy.

Sincerely,

Ankita Vaidya | Microsoft Community Moderator

Answer 4

Hi Trần Viễn Phúc,

How are you?

Hope you are doing well.

Seems like this SI has been ended. Kindly feel free to contact us if you need any further help.

If I have provided any reliable response for follow up on this thread, could you please vote or feedback for it?

I am really appreciating your kind cooperation.

Sincerely,
Darpan

Answer 5

Dear Trần Viễn Phúc,

Hope you are doing great.

We did not get response for some days. We would like to check if the above information could clarify your issue or any further support needed, thanks for your feedback.

Any reply you think is helpful, please help to vote which will help others who had same issue. If any further support needed, please feel free to reply directly. We will be here to support. Thanks so much for your time.

Have a nice day!

Sincerely,

Lydia| Microsoft Community Moderator