SharePoint Error: user does not exist in tenant ***** and cannot access the application

Question

Trying to access SharePoint with my work email from another company that I have been given permission to access and edit. Was never a problem before and suddenly it is. I've tried clearing my browsing history/cookies/cache and on the other end, they re-synced and resent a permission link. Still getting the same error.

Answer 1

Dear Katie,

Good day! Thank you for posting to Microsoft Community. We are happy to help you. 

Per the description shared, I would like to summarize your concern i.e., you have given access to the SharePoint Online resource of the different tenant and when you use your work email to access the different tenant resource, you are not able login because your account doesn't exist in the organization.

If my understanding is correct, since you mentioned re-synced and reset the permission link, can you try to access the shared link through InPrivate browser or Incongnito window and see the outcome?

If the same problem persists, please contact the IT admin of the tenant (from where the SharePoint Online resource is shared) and ask whether you can found as a Guest user in the Azure Active Directory users list.

If yes, ask them to remove you and re-invite you again as a Guest user and once you accept the invitation try to access the shared resource to check the result.

If not, please ask them to add you as a guest user and after accepting the invitation, try to access the shared resource.

We look forward to your response. Thanks for your cooperation.

Sincerely,

Mia | Microsoft Community Moderator

Answer 2

Thank you for your response. You are correct with what you summarized. The IT team of the tenant did remove me and re-add me and it worked.