Defender: Request failed with status code 500

Question

In Microsoft 365 Defender, Submissions, User Reported Messages - The app tells me:

To use this feature, turn on auditing so we can start recording user and admin activity in your organization. When you turn on auditing, activity is recorded in the audit log and is available to view in a report. Turn on auditingWhen I select the auditing button, I receive a client error Request failed with status code 500 I have cleared my Cache, but it still does not work.

I am doing this to troubleshoot a security issue in a new form that I have designed.

Thanks

Joy

Answer 1

You can manually follow these steps to Turn auditing on or off.

Answer 2

Hi Joy,

Thank you for your question and reaching out. My name is Luisito and I’d be more than happy to help you with your query.

I understand that you're having issues turning on the auditing feature of the Windows Defender. Have you made sure that Windows Defender is the only anti-virus installed on your device? If you have another anti-virus, kindly remove/uninstall them for now then try again. If you don't have another anti-virus installed, run the Microsoft Defender Offline Scan feature then try turning it on again.

To do so, go to Windows Security > Virus and threat protection > Scan options and select Microsoft Defender Offline Scan. After doing so, the PC will restart and once it does, try turning on the audit feature again.

Let us know if you had issues with the steps or if you need further assistance just in case the issue persists. Don't forget to mention the results after the steps given above. Thank you!

Best regards, Luisito

Answer 3

This solution it doesnt work.