Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Hello FionaR-1234,
Good day! Thanks for posting in Microsoft Community.
Based on your post, seems query is related with Microsoft Authenticator app and for that we have separated dedicated team who have special expertise in it and handling Microsoft Authenticator app related queries only. So it is recommend to kindly post your query on microsoft-authenticator - Microsoft Q&A site, so support engineer from Microsoft Authenticator app can check and assist you further. At this point, your kind cooperation will be highly appreciated.
Thank you so much for your precious time. Stay safe and healthy.
Sincerely,
Ankita Vaidya | Microsoft Community Moderator