cursor problem with mac microsoft word

Question

Hi,

I am a mac user. I use word in my online classes to correct my students essays using track changes. whenever I create a comment for a portion of the sentence and write a comment on the margin, my cursor starts acting funny. For example I click on the second line the cursor flashes somewhere else. To solve the problem, I close the page and reopen it. In a class session of 90 minutes this my happen 4 times at least. Please help.

Answer 1

Hi Bahram M!

Thank you for writing to the Microsoft Answer Community Forum, I am Shakiru, an independent advisor and a user like you, and I am glad to be helping you out today.

May I confirm if this happens only in the Word online version or any word document?

Please do the following:

1. RUN DISK UTILITY -Click on Launchpad from the Dock. -Search for Disk Utility.

• Click on the Disk Utility icon to open it. -Click on Run to start First Aid. -Click on Continue to confirm your choice.

2. You can clear cache and cookies in the browser too

Kindly let me know, if you require additional assistance, I will be glad to help further.

Kind Regards, Shakiru

Answer 2

Dear Daniel,

Thank you for your response. My word has the latest update but still I have the problem.

Answer 3

Hi Bahram,

I'm Daniel and I'd be happy to help you out with your question.

I apologize for the experience.

See if updating helps

Check for updates and install

1. Open an Office app such as Word, then on the top menu, click Help > Check for Updates.

Note: If you don't see Check for Updates, run the latest version of Microsoft AutoUpdate tool(https://go.microsoft.com/fwlink/?linkid=830196) then check for updates again.

2. Help > Check for Updates
3. Select Automatically keep Microsoft Apps up to date to receive the latest security fixes and feature improvements as soon as they become available, helping your Mac stay protected and up to date.
4. Click Update to download and install all the available updates.

https://support.microsoft.com/office/bfd1e497-c24d-4754-92ab-910a4074d7c1#:~:text=Open%20an%20Office%20app%20such,then%20check%20for%20updates%20again

I hope this information helps. If you have any questions, please let me know and I'll be glad to assist you further.

Best Regards,

Daniel