Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Hi Andra M!
I am Shakiru, a user like you, and I am glad to be helping you out today.
I'm sorry did you see that a Microsoft 365 subscription is included on your device?
Sometimes you do not need a Product Key to activate the Microsoft Office 365 that comes pre-installed on a new PC, the Product is associated with your Microsoft Account and will be transferred to the PC. Also, it will be stored on the Microsoft Account and can be used if Office 365 needs to be reinstalled on the PC,
Please do this, to activate your Microsoft Office 365 on your new PC: Step 1: Make sure Windows is activated and Internet connection. Check the article below on how to activate a new PC https://support.microsoft.com/office/89881633-0b26-4ca8-816b-93f347bd92c0">https://support.microsoft.com/office/89881633-0b26-4ca8-816b-93f347bd92c0
Step 2: Start an Office app Step 3: If your new Office product requires a Microsoft account, you see the You've got Office to prompted to sign in, select Sign in or Create an account. (If you already sign in to Windows with your Microsoft account, your Microsoft account is shown in the You've got Office, select Next.) If you see the Confirm your settings, select Next. And the Success! opens to notify you that your Office product is linked to your Microsoft account successfully. And then select Get started.
Step 4: Follow the remaining prompts to accept the license agreement and privacy settings.
Note: If you signed in during the steps above your new Office product will be added to your Microsoft account, which you can access anytime on the Services & subscriptions page of your Microsoft account dashboard. To reinstall Office, Just go to this page.
For more details, check the article in the link below: https://support.microsoft.com/office/89881633-0b26-4ca8-816b-93f347bd92c0
Please note: If you still can not install and activate your Microsoft Office 365, you may need to contact the Seller (Walmart).
Kindly let me know, if you require additional assistance, I will be glad to help further.
Kind Regards, Shakiru
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