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Cannot copy link in SharePoint

Anonymous
2022-08-02T10:02:40+00:00

Hi All

I am no longer able to copy links in SharePoint. I get this error message:

Can anyone advise what is wrong?

Thank you.

BR

Debra

Microsoft 365 and Office | SharePoint | For business | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-08-02T11:57:50+00:00

    Dear Debra,

    Good day! Thank you for posting your query in our community. We are happy to help you.

    Based on your description, you can't copy the link for files in the SharePoint Document library. I tested it on my side, however, there was no problem.

    From the error message, it seems it's an issue from the server end. To narrow down the scope of the issue, could you please provide more information for me?

    1. Does the problem happen on all the files?
    2. Do your colleagues have the same problem?
    3. Does the problem happen in all the document libraries in your tenant?

    Appreciate your cooperation in advance.

    Sincerely,

    Jazlyn | Microsoft Community Moderator

    ***Note: In the event that you're unable to reply to this thread, please ensure that your Email address is verified in the Community Website by clicking on Your Account Name > "My Profile" > "Edit Profile" > Add your Email Address > tick "Receive email notifications" checkbox > click on "Save".***

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  2. Anonymous
    2022-08-02T12:16:36+00:00

    Hi Jazlyn

    Thank you for your response. Yes, this is currently a global problem on this SharePoint library for all users for all files. The error message is new this week though. For the last couple of weeks, when we click the copy link button, all that was happening was an endless scrolling circle that never provided a link.

    Best Regards

    Debra

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  3. Anonymous
    2022-08-02T14:06:03+00:00

    Dear Debra,

    Thank you for the detailed reply.

    You mentioned "this is currently a global problem on this SharePoint library for all users for all files", the problem may be related to the SharePoint backend for your company.

    Given this situation, more resources need to be involved in the issue in your environment. I suggest you contact the administrator in your company if you aren’t the administrator and follow the steps in the article to open a ticket, this is the most efficient way to fix the issue in your environment. Because the support team there will have specific diagnostic tools that can help troubleshoot this issue further, their support will continue to investigate this issue and provide suggestions for you.

    Appreciate your understanding.

    Sincerely,

    Jazlyn | Microsoft Community Moderator

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