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I have purchased Office 364 Personal. I am trying to get to my settings, but when I click on the gear icon on the top right, no settings appear. What do I need to do to fix this? All I see:
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Since you have a subscription version of Office, have you installed the full product on your PC? See https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2021-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658.
Hi there, I´m Ivania and I´m glad to help you today.
Is there from Outlook on the web?
A user may experience one or more of the following symptoms in Outlook on the web (formerly known as Outlook Web App):
Some options are missing from Settings in Outlook on the web.
This issue can occur in the following scenarios:
Scenario 1: MyBaseOptions role is not enabled in the role assignment policy assigned to the mailbox
Scenario 2: You have recently changed your Office 365 plans.
To resolve this issue, use one of the following methods as appropriate for your situation at the link below:
https://support.microsoft.com/topic/6af2fd75-03...
I hope it was helpful!
Ivania