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Question

I cant sign in Onedrive on my laptop. It show notification i cant able to login like this.

Troubleshooting detailsIf you contact your administrator, send this info to them.Copy info to clipboard ✔ Copied Correlation Id: d83d857e-11fb-4d9d-9fb8-bde27ad5d72bTimestamp: 2022-12-21T04:06:32.000ZDPTI: 585a885b86fb64d583ddae4a1d83489dbbe75fe4376a5bc1ddbcf65261d41598

Answer 1

Hello Linh T,

I’m Gunasekar and I will be happy to help you with your question, I am a Microsoft consumer like you.

This issue happens when the Onedrive file sync is not working properly. Please follow the steps one by one and check if it helps.

1. Click Windows + R key altogether, in the run command box, type or paste the command below and click enter.

%localappdata%\Microsoft\OneDrive\onedrive.exe /reset

If it failed or worked, try the next command.

%localappdata%\Microsoft\OneDrive\onedrive.exe

2. Check the files online on the official Onedrive website.

https://www.onedrive.com

Sign in with your Microsoft account. check if you can access the files there.

So we can ensure and be happy that the files are safe.

3. Update Windows.,

When you update, you'll get the latest fixes and security improvements, helping your device run efficiently and stay protected.

To stay up to date, select Start > Settings > Windows Update > Check for updates.

If a feature update is available for your device, it will appear separately on the Windows Update page. To install it, select Download and install now.

4. Connect your wi-fi to a different network.

a. click the wi-fi icon in the taskbar. b. Change the default wi-fi network to personal or Work. c. Try Signing in with your Onedrive account.

I hope this information helps. If you have any questions, please let me know and I’ll be glad to assist you further.

Best regards,

Gunasekar N