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Something went wrong error with OneDrive

Anonymous
2022-07-03T04:17:59+00:00

Hello!

I need help unfreezing my OneDrive account. When I click "Unfreeze your account," I get that error. I tried Microsoft Edge and Chrome and get the same error. I found another post saying to clear browser cache, and that did not work for me either.

Thank you!

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2022-07-03T04:52:31+00:00

    Hello Gabby R

    Hi, I'm Karl and will be happy to help you today.

    The Microsoft guidance for a frozen account is contained in

    What does it mean when your OneDrive account is frozen?
    https://support.microsoft.com/en-us/office/what-does-it-mean-when-your-onedrive-account-is-frozen-5e76147b-b7d5-4bcb-ba28-b91e3eb636b6

    Since you have already different browsers, if nothing in the above article helps. you will need to contact Microsoft Support as listed at the bottom of the article since they they have access to your account.

    Just so there is no misunderstanding, this is a public user-to-user support forum. We're users just like you helping other users. We do not work for Microsoft and have no access to any user account so there is nothing we can do or check from within the forum.

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