Shared with us folder disappeared

Question

Hi

Some days ago (I assume) the folder "shared with us" disappeared from all of our websites. I can still share files and folders if I send a notification. People then access the files by clicking on the link in the mail they received. The folder "shared with us" remains disappeared though.

Anyone who can help? I already checked the recycle bin.

Thanks a lot!

Answer 1

Yep, far from perfect but at least some of the functionality is back.

Answer 2

I’ve been corresponding with a support tech with Microsoft about this issue. He told me the shared with us tab has been removed permanently and the only way to access shared folders is through the original share link sent when access is given. He recommends bookmarking it to find it easier. I have also had some success searching for a folder and syncing to one drive or bookmarking it. This is pretty lame though. I hope Microsoft changes this for ease of use. That was one of the main reasons we choose share point: managing access through sites. We frequently have to access documents on other teams sites so this is going to have a big affect on our company.

Answer 3

Dear Franziska,

Thank you for the detailed reply.

Since the shared folder disappeared on all three SharePoint sites, and your colleagues can't see this folder on their side, the problem may be related to the SharePoint backend.

Given this situation, more resources need to be involved in the issue in your environment. I suggest you follow the steps in the article to open a ticket, this is the most efficient way to fix the issue in your environment. Because the support team there will have specific diagnostic tools that can help troubleshoot this issue further, their support will continue to investigate this issue and provide suggestions for you.

Appreciate your understanding.

Sincerely,

Jazlyn | Microsoft Community Moderator

Answer 4

Dear Franziska,

 

Good day! Thank you for posting your query in our community. We are happy to help you.

 

Per your description, there’s a few points that need to be clarified so that we can help you. We may need to ask for more details regarding the whole process. If possible please tell more information like below:

1. You mentioned "the folder "shared with us" disappeared", may I know that whether you mean the "Shared with us" tab in OneDrive, or a shard folder in SharePoint site disappeared?
2. If it's a shared folder in SharePoint site, may I know that whether the problem happen on all the shared folders?
3. Do your colleagues can't see the folder as well?

 

Appreciate your cooperation in advance.

 

Sincerely,

Jazlyn | Microsoft Community Moderator

 

 

***Note: In the event that you're unable to reply to this thread, please ensure that your Email address is verified in the Community Website by clicking on Your Account Name > "My Profile" > "Edit Profile" > Add your Email Address > tick "Receive email notifications" checkbox > click on "Save".***

Dear Jazlyn

Thanks for getting back to me!

The problem concerns SharePoint and all of our three Websites. None of us can see those folders anymore, including me as the administrator. The folder "shared with us" used to appear when clicking on documents (Dokumente in German) but it doesn't anymore.

Sincerely

Franziska

Answer 5

Dear Franziska,

Good day! Thank you for posting your query in our community. We are happy to help you.

Per your description, there’s a few points that need to be clarified so that we can help you. We may need to ask for more details regarding the whole process. If possible please tell more information like below:

1. You mentioned "the folder "shared with us" disappeared", may I know that whether you mean the "Shared with us" tab in OneDrive, or a shard folder in SharePoint site disappeared?
2. If it's a shared folder in SharePoint site, may I know that whether the problem happen on all the shared folders?
3. Do your colleagues can't see the folder as well?

Appreciate your cooperation in advance.

Sincerely,

Jazlyn | Microsoft Community Moderator

***Note: In the event that you're unable to reply to this thread, please ensure that your Email address is verified in the Community Website by clicking on Your Account Name > "My Profile" > "Edit Profile" > Add your Email Address > tick "Receive email notifications" checkbox > click on "Save".***