Word Documents changed save type

Question

I was on my windows laptop when I tried to open my files tab, but it wouldn't load and I couldn't see anything. I then decided to shut down my laptop to try and fix the issue. When I turned my laptop back on again when I returned to my files tab all of my word documents had been changed to trio office. When I open the documents the format is completely different, and I can see the saved type is under Microsoft Word 2007-19 I believe, but the format is clearly of a very old Microsoft word. When I decided to shut down again to try and resolve, I had a to select 'apply new browsing format' option, as if I was setting the laptop up for the first time. Any help would be greatly appreciated.

Answer 1

Hello Ned,

I think some other software is hijacking your Word files. Trio Office is a third party program not associated with Microsoft. You can search for it by name. Try uninstalling it.

This forum is a user-to-user support forum. My name is Charles and I am a fellow user with decades of experience using Microsoft Word. I have written extensively on using Word and have authored help articles on the Microsoft site.

Try doing a quick repair of Office.

https://support.office.com/article/7821d4b6-7c1...

That should reset your file associations.

I hope this information helps.

Please let me know if you have any more questions or require further help.

You can ask for more help by replying to this post (Reply button below).

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