Cannot connect to catalog error

Question

I deployed addin from the admin center, however users cannot see the addin in admin managed tab. Users are getting the error message " cannot connect to catalog"

I have changed network, disconnect from vpn, the issue still persists.

I have Office 365 Apps for Enterprise installed version:2202 Build(14931.20806)

Answer 1

"Kindly understand that initial reply may not instantly solve issues, but we can work together and get a solution."

I have the same issue and would be interessted in a solution. And I hope that working together does not mean that we have to wait always more than 20 days for a reply from MS...

Answer 2

1. Can you please take a screenshot of that error message and upload it here.
2. What kind of add-in did you deploy from Admin center? This issue is not perculiar to a particular add-in
3. Does this issue happen when you deploy a specific add-in or all add-ins deployed from Admin center display that error message? This issue is not perculiar to a particular add-in

Answer 3

Dear Holusojay,

Greetings! Thank you for posting to Microsoft Community.

First of all, I came across a related thread that you may need to first check: Office Add-ins error: Cannot connect to catalog - Microsoft Community Hub.

Now, before giving any suggestions, please provide the information below to help us do investigations:

1. Can you please take a screenshot of that error message and upload it here.
2. What kind of add-in did you deploy from Admin center?
3. Does this issue happen when you deploy a specific add-in or all add-ins deployed from Admin center display that error message?

Kindly understand that initial reply may not instantly solve issues, but we can work together and get a solution.

Apologies for the inconveniences caused! Thanks for your cooperation and understanding. Stay safe!

Sincerely, 

Edwine | Microsoft Community Moderator.