Microsoft Forms - Group Forms missing and unable to create new ones

Question

I am having trouble with Group Forms, but only for some Groups.

First, I noticed that a Form, which I had created under a Group, would not open. I see the Form under "Recent", but when I click it, it says "Sorry, something went wrong; Please make sure you have permission to access this form." I am a Member and an Owner of this Group. And I created the Form myself just a few days ago.

I also notice that the number of responses is not listed. Where other Forms say "3 responses", this one is blank.

Under "My Groups", this particular Group says "Total 0 forms". There should be at least three. When I click on the Group name, there are no Forms listed, and none in the Recycle bin.

When I click "New Group Form", a new tab opens, but the green wheel keep spinning on a blank page.

There is one other Group, for which I'm seeing similar behavior. There is one Form from that Group that I see under Recent, but when I click it, I get the same "something went wrong" message. It is also blank where other Forms say "3 responses". When I click on that Group, I see no Forms or anything in the Recycle bin. When I try to create a new Form, I get the same behavior as with the first Group - new tab opens, but green circle spins on a blank page.

However, there are other Groups, for which Forms do seem to be working correctly. I can open the Forms and see the responses.

I'm am using Chrome, but I'm seeing the same thing in Firefox and Edge.

Any help would be appreciated. Thanks.

Answer 1

Dear MM Mishra,

Since the incident has already been restored for two days, and the problem still happened on your side. We kindly suggest you contact the administrators in your organizations and open a support ticket in the Office 365 admin center via the steps in this article for further assistance. Because the support team there will have higher permission to see if they can help you collect the logs from the backend.

Thanks for understanding.

Sincerely,

Jazlyn | Microsoft Community Moderator

Answer 2

I am having the same issue today. Form I created yesterday under a group disappeared today.

Answer 3

Dear Jeff Medlen,

Good day! Thank you for posting your query in our community.

Based on your description, you can't create a group form and the responses for the group forms are blank.

Recently there was an incident posted to the Service Health Dashboard (SHD) as an incident FM439246 starting at 2022-09-26 2:47 AM (UTC). The user experience of this incident is Users may have been unable to access or create Microsoft Forms when associated with a Microsoft 365 group.

More info: Users may have seen an error indicating that they weren't authorized to access the Microsoft Forms affected by this issue.

However, it was restored at 2022-09-26 8:15 PM (UTC).

We noticed that the time you created this post was within the impact time of this event, so we first suggest that you could wait for some hours and check whether the issue persists.

If the issue persists, we suggest that you could contact your Tenant administrators to check whether your tenant had this SIE and whether this SIE has been restored for your tenant. They can view current information and updates on SHD at the link here: https://admin.microsoft.com/AdminPortal/Home#/servicehealth

If your tenant doesn't have this SIE, please feel free to post back.

Sincerely,

Jazlyn | Microsoft Community Moderator