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One Drive PDF bug

Anonymous
2022-09-02T16:54:56+00:00

I have noticed that when creating a PDF file from a word document using office into a OneDrive folder it occasionally does not sync correctly and then prevents all subsequent PDFs from syncing.

If you delete the PDF that caused the queue the others will then sync and then deleting and recreating the file allows it to sync.

Is this problem well known and is there a fix to this apparent bug.

I have read about syncing problems and after suggestions of removing the OneDrive link and restarting it I felt that was a bit extreme and the solution above works every time (I had about 20-30 PDFs queued and they all instantly uploaded once I figured out the problem file)

I'm using Win 11, Latest version of OneDrive 22.166.0807.0002

Many thanks!

Gareth

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-09-03T14:49:45+00:00

    Hi Gareth C_27

    Welcome to Microsoft Community

    Based on your description, don't worry, we can work together to get closer to the answer.

    According to the category/OneDrive/For family you posted, we can tell that your problem is "PDF file created from Word document uploaded to OneDrive is not syncing correctly" Feel free to correct me if my understanding is wrong. I can understand that it is frustrated at times that something goes wrong, and the fact that it has not been resolved is troubling.

    Before getting to the real cause of the problem, let's discuss the following scenarios:

    1. Whether any error code display when the PDF file upload fails, for example, an error code similar to 0x800? For a sample of the OneDrive error code, please refer to this statement, click here .
    2. Whether the problem only behave like this when uploading PDF files, does other files upload correctly or not.
    3. Whether this PDF file carry the file name with the special symbol " "*: < >? / \ | "If the file name has special symbols, it may be restricted from uploading to OneDrive. For details, please refer to this statement, click here .

    The above three scenarios can help us narrow down the scope of the problem. After checking, we recommend you to follow the statement below to fix the sync speed problem step by step, and try to switch OneDrive to a different network to troubleshoot the elements of network provider.

    Fix OneDrive sync problems

    If there are any updates, please feel free to come back to the community.

    Chandy|Microsoft Community Support Specialist

    * Beware of scammers posting fake support numbers here.

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