Sync to/from Android not working, "sync error 0xe0001462 6pmbg 20223". Yet PCs sync with Online.

Question

Hello,

My notebooks suddenly stopped syncing to and from my Android phone, "sync error 0xe0001462 6pmbg 20223". However, the notebooks sync between 3 different PCs and the web browser version and OneDrive. I have tried the following fixes several times each:

• Clearing cashe and storage
• Removing my Microsoft account and adding it back
• Uninstalling and reinstalling the app
• Removing myself from the Beta testing program
• Restarting my phone and computer

One of my notebooks randomly started syncing again, without me changing anything, then stopped. I don't know what else to do and I'm about to just stop using OneNote because it is so unreliable.

Answer 1

Hi Cjoys,

Thank you for posting your query. My name is Clarence, I'll be more than happy to assist you with your concern.

To resolve your query kindly do the steps below.

Kindly try manually clicking the sync button on both desktop apps and mobile apps just make sure you manually sync the required notes.

Do not hesitate to message us if you need further assistance.

Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Best Regards,
Clarence

Answer 2

As stated in my description, I have already done that multiple times.

Answer 3

Hi Cjoys,

I'm Michelle and I'd be glad to help you out with your query or concern.

As stated in this article, you may need to Logout and log back into OneNote. This is to completely reset your credentials and more so, to avoid authentication problems further.
If this won't help, you can also try the option to Force Syncing for Android phones.

Reference: https://support.microsoft.com/en-us/office/fix-sync-issues-in-onenote-for-ios-or-android-3d7fd4e9-0fb9-4983-9853-b61b263b0f78?ui=en-us&rs=en-us&ad=us

I hope this information helps you. If you have any questions, please do let me know and I'll be more than happy to assist you further with this.

Best Regards,

Michelle

Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.