How do i sign into my email without using the microsoft authenticator app even though it is linked to the app?

charlotte hubbard wright 21 Reputation points
2021-08-18T17:35:45.193+00:00

I added my school email to a Microsoft authenticator app and then I had to switch phones. When I logged back into the app my school email wasn't linked anymore so I tried to add the email but it keeps telling me to sign in using the app. when I click that I cant use the app right now it sends me to a page where I can sign in through the app or get cdes. But I cant get codes if the email isn't on the app. I need this fixed ASAP PLEASE HELP ME.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Accepted answer
  1. Dave Patrick 426.2K Reputation points MVP
    2021-08-18T17:50:03.497+00:00

    If cloud backup was enabled you may be able to restore
    https://learn.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-backup-recovery
    otherwise I'd try the sign in another way method here.
    https://learn.microsoft.com/en-us/azure/active-directory/user-help/multi-factor-authentication-end-user-troubleshoot

    --please don't forget to upvote and Accept as answer if the reply is helpful--


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  1. Eric Lopez 1 Reputation point
    2021-08-18T17:39:13.213+00:00

    I'm also having the same issue.

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