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MDM Issue

Anonymous
2023-06-06T17:44:36+00:00

Hi,

Premium user need to be added to MDM, used the Company Portal to add it but gives the error " Your device is already connected by your organization" and when I check on Intune Portal I don't see the user email nor the device in Windows Devices section, only have been added to

All other users work fine but this one and Tried to add another user with Premium License to the same Windows but still gives the same error, please advise

Just need another thought of the issue and how to solve or workaround it.

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2023-06-06T18:22:42+00:00

    Hi, Bahaa Gamal

    Good day!

    Thank you for posting to Microsoft Community. We are happy to help you!

    According to your description, the issue of your concern that there's an unexpected error after you adding the user into MDM.

    For this given issue which is relates to the Microsoft Intune, and which is beyond my knowledge and experience. We're afraid that we could not give you an appropriate suggestion here.

    Nevertheless, we would like to refer you to Microsoft Intune specializing team who dedicating into MDM with rich experience and more resources -Microsoft Intune

    We believe they would conduct in-depth of this issue and provide you a more professional suggestion.

    Thanks in advance for your understanding! Your patience and cooperation will be highly appreciated. Hope you all the best!

    Sincerely,

    Microsoft Community Moderator

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